As soon as you notify us of any issues with your device, we'll quickly initiate the return process and send the device back to the supplier for a thorough inspection and any necessary repairs.
The repair process by our vendor typically takes about 15 days, dedicated to careful inspection and fixing of the device. Please remember that this time frame does not include the shipping duration to and from the supplier. The availability of a replacement will depend on our current stock.
It's also important to be aware that any delays in transit after we've shipped your repaired device are outside of our control. However, rest assured that we'll maintain close communication with the vendor to monitor the situation and address any potential issues as swiftly as possible.